Shipping Policy

Worldwide Shipping on Every Order

LumiAtlas ships our wearable red light therapy and photobiomodulation (RLT) devices worldwide. Whether you're using red light therapy for neck and back pain recovery or full upper-body wellness, every order is carefully packed and dispatched to ensure your device arrives in perfect condition, wherever you are.

Delivery Timeframes

Standard delivery takes 7–14 business days from the date of dispatch, depending on your location. You will receive a tracking number by email as soon as your order ships.

Free Shipping

We offer free shipping on orders of 4 or more items. Standard shipping rates apply to all other orders and are calculated at checkout based on your delivery address.

Order Processing

Orders are processed within 1–2 business days of purchase. During pre-order periods (such as the Athina Shield launch), dispatch dates will be clearly communicated at checkout and via email confirmation.

Tracking Your Order

Once your red light therapy wearable has been dispatched, you will receive an email with your tracking details. You can use this to monitor your delivery in real time.

Customs & Duties

International orders may be subject to customs duties or import taxes depending on your country's regulations. These charges are the responsibility of the recipient and are not included in the product price or shipping fee.

Lost or Delayed Orders

If your order hasn't arrived within the estimated timeframe, please contact us at support@lumiatlas.com with your order number. Our team will investigate and resolve the issue promptly.

Damaged on Arrival

If your RLT device or photobiomodulation wearable arrives damaged, contact us immediately with photos and we will dispatch a free replacement right away. Your satisfaction always comes first.