Our Warranty
Built to Last. Backed by Us.
Every LumiAtlas wearable red light therapy device is engineered with precision and tested to perform. We stand behind our craftsmanship with a comprehensive 1-Year Warranty on all RLT devices.
What's Covered
- Manufacturing defects in materials or workmanship
- Electrical or component failures under normal use
- Faulty cables, connectors, or control units included in the original package
What's Not Covered
- Physical damage caused by misuse, drops, or unauthorized modifications
- Normal wear and tear over time
- Damage caused by use outside the guidelines in the product manual
- Devices purchased from unauthorized resellers
How to Make a Warranty Claim
Email us at support@lumiatlas.com with your order number, a description of the issue, and photos or video if applicable. Our team will respond within 2 business days.
If your claim is approved, we will repair or replace your photobiomodulation device at no cost to you, including return shipping.
60-Day Money-Back Guarantee
In addition to our 1-year warranty, every LumiAtlas RLT device purchase is backed by a 60-day money-back guarantee. If you're not satisfied with your red light therapy wearable for any reason within 60 days of delivery, contact us and we'll arrange a full refund. No questions asked.
Personal Support
You'll always speak with a real person. Our team is here to help you get the most out of your LumiAtlas photobiomodulation device from setup to long-term care.